My job is on fire at the moment. I mean that in the best possible way. I'm in demand with the marketing team and my sprints are filling up pretty quickly. The only problem is my mind is constantly on this blog and my ideas for my new mini series Product Secrets for Authors! We… Continue reading Finding the epic in your everyday
"I'm an author. How do I get my book out there?" Cut up your credit card. Today, I'm speaking to you as "Product Manager - Emerging Authors". I've marketed and distributed financial products for some of the largest banks and retailers in Australia. I have no experience in the book business but I reckon I've… Continue reading Product Secrets for Authors part 1
I'm disappointed with myself. Yesterday I broke one of the most fundamental rules of product management: know your customer. Any reputable organisation will have processes in place to handle queries and complaints via front line resources like a call centre. Most of the time things can be resolved at this stage but every now and… Continue reading Do you really know your customer?
You might recall I bought a Kindle! and so it only seemed fitting to download "Invent and Wander". The first half of the book is a collection of Jeff Bezos' shareholder letters whilst the second half explores his life and work through a range of interviews and speeches. I highly recommend getting your hands on (or… Continue reading Are you a visionary or missionary?
I swore I would never cheat on my books but I went and did it: I bought a Kindle Paperwhite. Some interesting observations about my experience with Amazon: The shopping experience is seamless. I quickly compared the Kindles, picked one and checked out within 5 minutes. Bonus points for offering up 3 other products that… Continue reading I bought a Kindle!
I was only 14 years old when I got my first part time job at a Gloria Jeans coffee store. I remember telling my dad I wanted a job so I could save money to go to Costa Rica but I had no idea how to get one! He helped me write my résumé and… Continue reading 4 Product lessons from a coffee house