Product

Do you really know your customer?

I'm disappointed with myself. Yesterday I broke one of the most fundamental rules of product management: know your customer. Any reputable organisation will have processes in place to handle queries and complaints via front line resources like a call centre. Most of the time things can be resolved at this stage but every now and… Continue reading Do you really know your customer?

Product

Starting your new job: 4 lessons in 4 weeks

You have four missions to complete in four weeks, should you wish to accept. Don't forget to report back. WEEK ONE Your mission: grab a coffee each afternoon with someone in your teamUnderstand their role, experience and any key challenges they are facingAsk how they think you can help them - if you are a… Continue reading Starting your new job: 4 lessons in 4 weeks

Books, Product

Are you a visionary or missionary?

You might recall I bought a Kindle! and so it only seemed fitting to download "Invent and Wander". The first half of the book is a collection of Jeff Bezos' shareholder letters whilst the second half explores his life and work through a range of interviews and speeches. I highly recommend getting your hands on (or… Continue reading Are you a visionary or missionary?

Books, Product

I bought a Kindle!

I swore I would never cheat on my books but I went and did it: I bought a Kindle Paperwhite. Some interesting observations about my experience with Amazon: The shopping experience is seamless. I quickly compared the Kindles, picked one and checked out within 5 minutes. Bonus points for offering up 3 other products that… Continue reading I bought a Kindle!