I'm disappointed with myself. Yesterday I broke one of the most fundamental rules of product management: know your customer. Any reputable organisation will have processes in place to handle queries and complaints via front line resources like a call centre. Most of the time things can be resolved at this stage but every now and… Continue reading Do you really know your customer?
You have four missions to complete in four weeks, should you wish to accept. Don't forget to report back. WEEK ONE Your mission: grab a coffee each afternoon with someone in your teamUnderstand their role, experience and any key challenges they are facingAsk how they think you can help them - if you are a… Continue reading Starting your new job: 4 lessons in 4 weeks
You might recall I bought a Kindle! and so it only seemed fitting to download "Invent and Wander". The first half of the book is a collection of Jeff Bezos' shareholder letters whilst the second half explores his life and work through a range of interviews and speeches. I highly recommend getting your hands on (or… Continue reading Are you a visionary or missionary?
In my new role I'm learning a lot about agile. I asked our agile coach if there were any books, podcasts or articles she could point me to that would help me get up to speed. Her response surprised me: "There are heaps of agile thought leaders I follow however I don't know how much… Continue reading A coffee with an agile coach
I swore I would never cheat on my books but I went and did it: I bought a Kindle Paperwhite. Some interesting observations about my experience with Amazon: The shopping experience is seamless. I quickly compared the Kindles, picked one and checked out within 5 minutes. Bonus points for offering up 3 other products that… Continue reading I bought a Kindle!
I was only 14 years old when I got my first part time job at a Gloria Jeans coffee store. I remember telling my dad I wanted a job so I could save money to go to Costa Rica but I had no idea how to get one! He helped me write my résumé and… Continue reading 4 Product lessons from a coffee house