Has anyone else noticed the Zip Pay campaign? "Can I Zip it?! Yes you can!" When I first saw this ad I laughed to myself as it brought to mind "Do you accept Amex?" Psychologically it is a clever campaign as it normalises Zip as a payment option at the checkout. Their mission is "to… Continue reading Can I Zip it?
My job is on fire at the moment. I mean that in the best possible way. I'm in demand with the marketing team and my sprints are filling up pretty quickly. The only problem is my mind is constantly on this blog and my ideas for my new mini series Product Secrets for Authors! We… Continue reading Finding the epic in your everyday
"I'm an author. How do I get my book out there?" Cut up your credit card. Today, I'm speaking to you as "Product Manager - Emerging Authors". I've marketed and distributed financial products for some of the largest banks and retailers in Australia. I have no experience in the book business but I reckon I've… Continue reading Product Secrets for Authors part 1
I'm disappointed with myself. Yesterday I broke one of the most fundamental rules of product management: know your customer. Any reputable organisation will have processes in place to handle queries and complaints via front line resources like a call centre. Most of the time things can be resolved at this stage but every now and… Continue reading Do you really know your customer?
I started my new job 4 weeks ago so I probably didn't need a break but I wasn't going to complain about a 4 day weekend! This post is what we would consider scope creep as this is not a travel blog however I absolutely had to show off the stunning colours of Australia I… Continue reading I need a break! Why you need to recharge
This month I've been doing a few hours at le bureau however I've still enjoyed a few good reads in my spare moments on the bus and the weekend! I am currently fascinated by 'The Hidden Life of Trees' so keep an eye out for my thoughts on that. Voici...my March reads: The Commando Way:… Continue reading MARCH your way through these titles!
You have four missions to complete in four weeks, should you wish to accept. Don't forget to report back. WEEK ONE Your mission: grab a coffee each afternoon with someone in your teamUnderstand their role, experience and any key challenges they are facingAsk how they think you can help them - if you are a… Continue reading Starting your new job: 4 lessons in 4 weeks
You might recall I bought a Kindle! and so it only seemed fitting to download "Invent and Wander". The first half of the book is a collection of Jeff Bezos' shareholder letters whilst the second half explores his life and work through a range of interviews and speeches. I highly recommend getting your hands on (or… Continue reading Are you a visionary or missionary?
The first time I ever received requests for feedback from colleagues, my analytical mind went into overdrive as I tried to think of helpful pointers to go with the genuinely positive comments I had to say. I assumed that as part of the process you had to write something constructive for others to work on.… Continue reading The feedback loop is broken
The Commando Way by Bram Connolly deserved a post of its own. This book is packed with lessons from a top Australian special forces commander that are applicable to any context. The most interesting thing about Bram is the fact that he is so much more than a commando: he is an author, has his… Continue reading Leadership lessons from a Commando